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Data deletion

How to delete your account, your data and the social network permissions you connected to Viau.

Here is, step by step, how to delete what Viau keeps about you. It applies to user and brand accounts, and also to anyone who connected an Instagram, Facebook or TikTok account through Viau.

Disconnect a social network

If you only want Viau to stop having access to a network, you do not need to close your account.

  1. Go to your brand’s portal and open Networks.
  2. Next to the connected account, choose Disconnect.

At that moment we delete the access permission the network had given us, and we can no longer publish or read anything from that account. What was already published stays on your network, because it is yours. The metrics and comments we had read are deleted from Viau within the following thirty days.

You can also revoke access from the network itself, without entering Viau:

  • Instagram and Facebook: in your account settings, under connected apps and websites, remove Viau.
  • TikTok: in the app settings, under security and permissions, under connected apps, remove Viau.

When you do it from the network, the network tells us and we delete the permission on our side as well.

Close your account

  1. Withdraw the available balance from your wallet, if any. Once the account is closed, it cannot be withdrawn.
  2. Resolve open requests. What is held in a request in progress follows the rules of the terms and conditions until it closes.
  3. Write to us at [contact email] from your account’s email with the subject “Delete my account”. We confirm your identity and close the account within the following ten business days.

What is deleted and what is not

When the account is closed, we delete your profile, your feed posts, your Viau Cloud files, your comments, your notification subscriptions, your social network permissions and your contact details.

There are things Colombian law requires us to keep even if you close the account: the supporting records of money movements, top-ups, withdrawals and receipts, for ten years, and the records needed to attend an ongoing investigation. That data is locked: it is used for nothing other than meeting that obligation.

The deliveries of a service already approved and paid belong to the brand that paid for them, so they are not deleted with your account; they are unlinked from your name.

Request a copy of your data

Before closing, or at any time, you can request a copy of what we hold about you at the same email. We send it in a readable format within the following ten business days.

Contact

[contact email] · [address], Colombia.